Terms of sale

NetCloud24 · 2026-10-03

The seller and data controller is NWMA spółka z o.o., ul. Mickiewicza 13, 32-545 Karniowice, Poland; VAT ID PL6282281064, KRS 0000862990. Share capital: PLN 5,000, fully paid. Contact: [email protected]; +48 571 902 864.

We sell digital software licences in the edition, number of devices and licence term specified for the selected offer. Installation files come from the manufacturer. A digital licence does not include a physical package. Manufacturer licence terms and the listed system requirements apply.

Check the selected product, billing country, currency and billing details before confirming the order. The button confirms an order with an obligation to pay. We send an order confirmation by email and make the order available in your NetCloud24 customer area.

Prices shown include VAT. The final amount and any applicable tax exemption are confirmed in the order summary before payment. You can choose EUR or PLN. Poland: PayU or bank transfer. Other supported countries: PayPal/card or bank transfer. Bank transfer payments require receipt of the funds before fulfilment starts.

We provide the licence key and activation instructions in your customer area after payment confirmation, within two business days. We notify you by email. If you do not request delivery during the withdrawal period, delivery starts after that period ends. If the licence cannot be supplied, we contact you and refund the payment.

Consumers and other buyers entitled to consumer withdrawal protection may withdraw within 14 days after the contract is concluded, by sending a clear statement to [email protected] or to our postal address. Include your name and order number; no special form is required. We refund payments within 14 days of receiving the statement, using the original payment method unless you agree otherwise. For digital content, loss of the withdrawal right requires your express request for early delivery, your acknowledgement of that loss, full supply of the content and confirmation of the contract on a durable medium. Statutory rights for non-conforming digital content remain unaffected.

For activation problems or a complaint, contact [email protected] with your order number and a description of the problem. Do not send your password. We respond to consumer complaints within 14 days. Consumers retain statutory rights regarding the conformity of digital content, including remedies and refunds where applicable. These terms do not limit mandatory consumer protection in your country.