Introduction
Zammad is an open-source ticketing system and customer support platform that allows you to manage customer communication across multiple channels. This tutorial will guide you through the process of installing Zammad on Ubuntu 22.04.
Prerequisites
Before you begin, ensure you have:
- An Ubuntu 22.04 server or desktop system
- Root or sudo privileges
Step 1: Install Dependencies
Update the package index and install the required dependencies:
sudo apt update
sudo apt install -y curl apt-transport-https
Step 2: Add Zammad Repository
Add the Zammad repository key:
curl -s https://dl.packager.io/srv/zammad/zammad/key | sudo apt-key add -
Add the Zammad repository to the package manager:
sudo curl -s https://dl.packager.io/srv/zammad/zammad/stable/installer/ubuntu/22.04.repo | sudo tee /etc/apt/sources.list.d/zammad.list
Step 3: Install Zammad
Update the package index and install Zammad:
sudo apt update
sudo apt install -y zammad
Step 4: Configure Zammad
Run the Zammad configuration wizard:
sudo zammad-configure
Follow the prompts to configure Zammad settings, including database configuration and initial user setup.
Step 5: Start Zammad
Start the Zammad service:
sudo systemctl start zammad
Enable Zammad to start on system boot:
sudo systemctl enable zammad
Step 6: Access Zammad Web Interface
Access the Zammad web interface in your web browser at http://your_server_ip:3000. Log in with the initial user credentials you set up during the configuration wizard.
Conclusion
Congratulations! You have successfully installed Zammad Ticketing System on Ubuntu 22.04. You can now start using Zammad to manage customer support tickets and communication.
