{"id":2372,"date":"2023-09-02T22:15:29","date_gmt":"2025-05-15T18:08:18","guid":{"rendered":""},"modified":"2025-02-02T00:46:18","modified_gmt":"2025-02-01T23:46:18","slug":"how-to-install-otrs-ce-ticketing-system-on-rocky-linux","status":"publish","type":"post","link":"https:\/\/netcloud24.com\/knowledgebase\/how-to-install-otrs-ce-ticketing-system-on-rocky-linux\/","title":{"rendered":"Linux VPS & VPS Windows Setup Guide | NetCloud24 OTRS (CE) Ticketing System on Rocky Linux"},"content":{"rendered":"

\u00a0<\/p>\n<\/p>\n

\u00a0<\/h1>\n

OTRS<\/strong> (Open Ticket Request System) is an open-source ticketing system that allows you to manage customer support inquiries efficiently. In this guide, we will walk through the steps to install OTRS Community Edition (CE) on Rocky Linux.<\/p>\n

Step 1: Update Your System<\/h2>\n

Start by ensuring your system is up to date:<\/p>\n

sudo dnf update<\/code><\/pre>\n
Step 2: Install Required Dependencies<\/h2>\n
Install the necessary packages, including Perl and database support:<\/p>\n
sudo dnf install -y perl perl-DBI perl-DBD-MySQL httpd mariadb-server mariadb<\/code><\/pre>\n
Step 3: Start and Enable the Database Service<\/h2>\n
Start the MariaDB service and enable it to run at startup:<\/p>\n
sudo systemctl start mariadb\r\nsudo systemctl enable mariadb<\/code><\/pre>\n
Step 4: Secure the MariaDB Installation<\/h2>\n
Run the following command to secure your MariaDB installation:<\/p>\n
sudo mysql_secure_installation<\/code><\/pre>\n
Follow the prompts to set the root password and secure the database.<\/p>\n
Step 5: Create the OTRS Database<\/h2>\n
Log into the MariaDB shell:<\/p>\n
sudo mysql -u root -p<\/code><\/pre>\n
Run the following commands to create the database and user for OTRS:<\/p>\n
CREATE DATABASE otrs;\r\nCREATE USER 'otrsuser'@'localhost' IDENTIFIED BY 'your_password';\r\nGRANT ALL PRIVILEGES ON otrs.* TO 'otrsuser'@'localhost';\r\nFLUSH PRIVILEGES;\r\nEXIT;<\/code><\/pre>\n
Make sure to replace your_password<\/code> with a strong password.<\/p>\n
Step 6: Download OTRS<\/h2>\n
Download the latest version of OTRS from the official website:<\/p>\n
wget https:\/\/ftp.otrs.org\/pub\/otrs\/rel-6.0\/OTRS-6.0.36.tar.gz<\/code><\/pre>\n
Extract the downloaded archive:<\/p>\n
tar -xzf OTRS-6.0.36.tar.gz<\/code><\/pre>\n
Move the extracted files to the appropriate directory:<\/p>\n
sudo mv OTRS-6.0.36 \/opt\/otrs<\/code><\/pre>\n
Step 7: Configure OTRS<\/h2>\n
Change the ownership of the OTRS directory:<\/p>\n
sudo chown -R apache:apache \/opt\/otrs<\/code><\/pre>\n
Create the configuration file:<\/p>\n
sudo cp \/opt\/otrs\/Kernel\/Config\/Files\/OTRS.Default.conf \/opt\/otrs\/Kernel\/Config\/Files\/OTRS.conf<\/code><\/pre>\n
Edit the configuration file to set up your database connection:<\/p>\n
sudo nano \/opt\/otrs\/Kernel\/Config\/Files\/OTRS.conf<\/code><\/pre>\n
Find and update the database settings:<\/p>\n
$Self->{'Database'} = {\r\n    'Type'     => 'mysql',\r\n    'Host'     => 'localhost',\r\n    'Database' => 'otrs',\r\n    'User'     => 'otrsuser',\r\n    'Password' => 'your_password',\r\n};<\/code><\/pre>\n
Step 8: Set Up Apache<\/h2>\n
Create a new Apache configuration file for OTRS:<\/p>\n
sudo nano \/etc\/httpd\/conf.d\/otrs.conf<\/code><\/pre>\n
Add the following configuration:<\/p>\n
<VirtualHost *:80>\r\n    ServerName your_domain_or_ip\r\n    DocumentRoot \/opt\/otrs\/var\/html\r\n\r\n    <Directory \"\/opt\/otrs\/var\/html\">\r\n        Require all granted\r\n    <\/Directory>\r\n<\/VirtualHost><\/code><\/pre>\n
Replace your_domain_or_ip<\/code> with your actual domain name or IP address.<\/p>\n
Step 9: Start Apache<\/h2>\n
Start the Apache service and enable it to run at startup:<\/p>\n
sudo systemctl start httpd\r\nsudo systemctl enable httpd<\/code><\/pre>\n
Step 10: Access OTRS<\/h2>\n
You can now access the OTRS web interface by navigating to:<\/p>\n
http:\/\/your_domain_or_ip\/otrs\/installer.pl<\/code><\/pre>\n
Follow the on-screen instructions to complete the installation.<\/p>\n
Conclusion<\/h2>\n
You have successfully installed the OTRS (CE) Ticketing System on Rocky Linux. This powerful tool will help you manage customer support efficiently.<\/p>\n
If you’re looking for a reliable hosting solution for your OTRS instance, consider using . With Windows VPS<\/strong>, you can efficiently host your applications and ensure high performance. Whether you need  or Windows VPSVirtual Private Servers<\/strong>, you’ll find a solution that fits your requirements.<\/p>\n
For larger deployments or enterprise needs, explore Windows VPS<\/a> or Virtual Private Server Hosting Windows<\/strong>. Whether you’re located in the UK, Italy, or elsewhere, Microsoft SQL VPS Windows<\/a> and UK VPS Windows<\/a> offer reliable hosting options. Visit Windows VPS Hosting UK<\/a> to discover the best hosting solutions for your OTRS deployment.<\/p>\n
\n
Author:<\/strong> \u0141ukasz Bodziony<\/p>\n
Website:<\/strong> Windows VPS<\/a><\/p>\n
\u0141ukasz Bodziony is the CEO and founder of NETCLOUD24<\/a>, a global VPS hosting brand proudly originating from Poland. With extensive experience in cloud computing, virtualization, and server management, he delivers high-performance Windows VPS<\/strong> and Remote Desktop Services (RDS)<\/strong> solutions to clients across Europe, North America, and beyond.<\/em><\/p>\n
His expertise covers a wide range of technologies, including Microsoft Azure<\/strong>, Proxmox VE<\/strong>, Amazon Web Services (AWS)<\/strong>, and numerous other virtualization and cloud platforms.<\/em><\/p>\n
Beyond running his hosting business, \u0141ukasz also provides professional paid server configuration and optimization services<\/strong> for companies and individuals. Outside of work, he is dedicated to caring for his children and building a secure future for them.<\/em><\/p>\n
If you are interested in working with him or need expert assistance with your hosting, cloud environment, or server setup, feel free to reach out via Windows VPS<\/a>.<\/em><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"
\u00a0 \u00a0 OTRS (Open Ticket Request System) is an open-source ticketing system that allows you to manage customer support inquiries efficiently. In this guide, we will walk through\u2026<\/p>\n","protected":false},"author":1,"featured_media":3421,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[],"tags":[14,12,11,23,20,21,22,17,7,8,6,10,18,19,15,24,16,5,13,9],"class_list":["post-2372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-cheapvps","tag-cloudvps","tag-hostingvps","tag-rds","tag-rdscal","tag-remotedesktop","tag-remotedesktopvps","tag-servervps","tag-ukvps","tag-virtualserver","tag-vpshosting","tag-vpsserver","tag-vpssolutions","tag-vpswindows","tag-vpswithwindows","tag-windowsrds","tag-windowsserver","tag-windowsvps","tag-windowsvpshosting","tag-windowsvpsuk"],"jetpack_publicize_connections":[],"_links":{"self":[{"href":"https:\/\/netcloud24.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/2372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netcloud24.com\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/netcloud24.com\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/netcloud24.com\/knowledgebase\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/netcloud24.com\/knowledgebase\/wp-json\/wp\/v2\/comments?post=2372"}],"version-history":[{"count":0,"href":"https:\/\/netcloud24.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/2372\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/netcloud24.com\/knowledgebase\/wp-json\/wp\/v2\/media\/3421"}],"wp:attachment":[{"href":"https:\/\/netcloud24.com\/knowledgebase\/wp-json\/wp\/v2\/media?parent=2372"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/netcloud24.com\/knowledgebase\/wp-json\/wp\/v2\/categories?post=2372"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/netcloud24.com\/knowledgebase\/wp-json\/wp\/v2\/tags?post=2372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}